Parts and Support

Parts

As a multi-national company, with sales and support happening worldwide, it’s necessary to maintain a supply of SDS replacement parts, new machines and our Trimless® LetterForm® return materials so that we can respond to our customer’s needs in a timely manner. To accomplish that, we stock both of our U.S. locations (in Colorado and California) with an inventory of parts, new machines and materials for rapid shipment to our customers.  Our goal for new SDS machines is to be able to deliver within a couple of days and complete installation and training within a couple of weeks.
Be assured that we understand the impact that waiting for parts can have on business. We’re committed to having parts on hand and available for immediate shipment.

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Tech Support

SDS Automation strives to have the very best service and support infrastructure in this industry. Based right here in the USA, our headquarters, replacement parts inventory, and showroom are located in Boulder, Colorado and Irvine, California, respectively. We also have regional service offices in California, Colorado, Missouri, New York, North Carolina, Texas and Washington covering every time zone. See our map below. Our company’s ongoing mission is to develop and find innovative solutions that allow our customers to maximize the productivity, quality, and profitability of their die- and sign-making businesses.

When you need support, you want it now! We understand that, so in an effort to make that happen, we use TeamViewer, the choice for 90% of the Fortune 500 companies that offer remote support. With it, we can remotely troubleshoot and correct most of the issues you may encounter with your machine, saving time and money by getting you back up and running as quickly as possible. You won’t need support often, but if you do, we’re ready and only a phone call away.

 

Tech Support Hub Locations

Boulder Headquarters

6235 Lookout Road, Boulder, CO 80301

California Showroom

27171 Burbank
Foothill Ranch, CA 92610

Support Hub

Seattle, WA

Support Hub

San Diego, CA

Support Hub

Dallas, TX

Support Hub

Kansas City, MO

Support Hub

Durham, NC

Support Hub

New York, NY

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Call Tech Support At:

Contact Diemaking Support